For password issues you must call or visit the Help Desk in person. Step 1 - For both Windows and MacOS users, Microsoft Outlook has the ability to recover deleted items Outlook Desktop App. If Outlook Desktop fails to connect, try these steps before escalating the issue to the ET&S Help Desk. You can sort out this issue with the help of some common configurational changes.
Occasionally, classic Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background. Check the status bar at the bottom of the screen to see if another process is running. If so, wait a short time (usually two or three step-by-step Outlook troubleshooting minutes) to see if Outlook starts working again.
Repair an Outlook data file (.pst) fileExit Outlook and browse to one of the following file locations: ...Open SCANPST.EXE.Select Browse to select the Outlook Data File (.pst) you want to scan. ...Choose Start to begin the scan.If the scan finds errors, choose Repair to start the process to fix them.More items...
The usual fixes like resetting credentials, reinstalling Office, and clearing cached profiles had no effect. Our goal is to give you the answers to fix the most common issues Outlook users face. Bookmark this page so that whenever you come across an error like your Outlook calendar not syncing, step-by-step Outlook troubleshooting or a corrupted file, you'll have a place to start troubleshooting. In case your Outlook PST is corrupt or damaged, you can always look for third-party Outlook PST Repair Tool to fix the issue. Inbox Repair Tool or ScanPST.exe is a free utility provided by Microsoft.
For a list of antivirus software vendors, see Consumer antivirus software step-by-step Outlook troubleshooting providers for Windows. If the problem doesn't occur after you restart Outlook, one of the add-ins is likely the cause of the problem. Restore the add-ins one at a time until the problem does occur to determine which add-in is causing the problem. Although add-ins can enhance your user experience, they can occasionally interfere or conflict with Outlook. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Some add-ins (or even only one) may be interfering with Outlook, thereby preventing the app from opening. Here's how to disable add-ins to check if they're the problem. If you have logged in to your @live.com email address in the last 12 months but don't remember the password, you can try the Microsoft Recovery Form.
You can automatically repair your Office program files to resolve such problems as Outlook freezing or not responding. To manage your mailbox by reducing the size of the Outlook data file, see step-by-step Outlook troubleshooting Reduce the size of Outlook Data Files (.pst and .ost). Your profile stores a variety of settings that control how Outlook looks and feels.
These files can be repaired through an inbuilt program in the Outlook installation directory. If everything is working correctly, you can now delete the old profile. When you face issues related to the Outlook profile stuck on loading, there might be some hardware issues. So, make sure you turn off the hardware acceleration option in Outlook. To create a user profile, you must first create a user account.
You can automatically repair your Office program files to resolve such problems as Outlook freezing or not responding. To manage your mailbox by reducing the size of the Outlook data file, see Reduce the size of Outlook Data Files (.pst and .ost). Many of these items can be automatically checked by the Classic Outlook Advanced Diagnostics troubleshooter.
Our 9 working solutions will help you fix step-by-step Outlook troubleshooting the "Outlook Not Responding" issue and bring your Outlook back to life. The solutions work for Outlook 365, 2021, 2019, 2016, 2013, and earlier versions. If installing the latest updates didn't resolve your issue, move on to the next step. If you try to delete or move a large number of messages at once, Outlook can appear to freeze, but really, it's working behind the scenes. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck.
The upcoming section will discuss the possible troubleshooting ways to fix the error of Outlook Stuck at Loading Profile. Now that you have a better understanding of the potential step-by-step Outlook troubleshooting causes. To manage your mailbox by using the AutoArchive feature, see AutoArchive settings explained. If Outlook is in use by another process, this information is displayed in the status bar at the bottom of the screen.
Often there is the option to add sites to a whitelist, and you can give more permissions to Outlook. The easiest way to find out if this is the problem is to temporarily disable your antivirus software and log in to Outlook as usual. If the prompts go away, you'll know it was the antivirus software. There are a number of reasons this issue arises, which makes it even more infuriating. It could be an issue with a setting on the account, or it could be something external that is blocking normal functions in Outlook.